FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Custom Windows and Doors

Here are some frequently asked questions about door and window customization

How do I start customizing my windows and doors?

You can begin by visiting our website or contacting one of our sales representatives. Provide us with your specific needs (e.g., size, style, materials, etc.), and our designers will work with you to create a customized solution.

How much does a custom window or door cost?

The cost of custom windows and doors depends on several factors, including size, material, design complexity, and color choices. We will provide you with a detailed quote based on your specific requirements to ensure transparency and fairness.

What is the lead time for custom windows and doors?

Typically, the production time for custom windows and doors is 2-3 weeks. The exact time may vary depending on the complexity of the order and the production schedule. We will provide you with an estimated delivery time once the order is confirmed.

What if I need to make changes to my order or design?

You can make changes to your order or design before it is confirmed. Once production begins, changes may be limited. Please contact our customer service team as early as possible if any modifications are needed.

Can I choose the color of my custom windows and doors?

Yes, we offer a wide range of color options, including both standard and custom colors. You can choose the color that best suits your interior design.

How do I know the security of your windows and doors?

All our custom windows and doors meet both international and domestic safety standards. We use high-quality locks, tempered glass, and other safety features to ensure the security of your windows and doors.

Are your windows and doors energy-efficient?

Yes, our windows and doors are designed with advanced insulation and thermal performance technology to help increase energy efficiency in your home or commercial space, reducing the need for heating and cooling.

How should I maintain and clean my custom windows and doors?

To maintain the best condition, we recommend regularly cleaning the surface of the windows and doors and avoiding harsh cleaning chemicals. For wooden windows and doors, we recommend applying maintenance oil periodically to extend their lifespan.

What should I do if my windows or doors are damaged during shipping?

We provide shipping insurance for all custom windows and doors. If the products are damaged during shipping, please contact our customer service team immediately. We will assist you with returns, exchanges, or reshipment.

What is the minimum order quantity for custom windows and doors?

There is no minimum order quantity for most of our products. Whether you're ordering a single window or a batch of doors for a large project, we can accommodate your needs. Please contact us for bulk order discounts or special project requirements.

Can you provide custom designs for specific architectural projects?

Yes, we specialize in creating custom designs for a wide range of architectural projects. Whether you're building a new home, renovating an existing property, or working on a commercial development, we can tailor the windows and doors to match your design specifications.

Are your products suitable for both residential and commercial use?

Yes, our custom windows and doors are suitable for both residential and commercial applications. Whether you're upgrading your home or outfitting a commercial building, we offer solutions that meet both aesthetic and functional requirements.

Can I get a discount for large orders or multiple windows and doors?

Yes, we offer discounts for large orders or multiple items. Whether it's a bulk order for a residential project or a commercial development, we can provide a tailored quote with competitive pricing.

What kind of locks and security features do your windows and doors have?

Our custom windows and doors come with a variety of locking mechanisms, including multi-point locks, deadbolts, and high-security hardware. We also offer additional security features such as reinforced glass, security screens, and integrated smart lock systems.

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